Client Solutions Manager

소개

The Global Business Solutions (GBS) team helps brands grow on TikTok by connecting creativity, culture, media and commerce. As TikTok continues to grow at speed globally, GBS partners with advertisers to unlock business impact through our advertising solutions, client partnerships, product expertise and data-driven campaign strategies. Within GBS Korea, the eCommerce team works with brands, retailers, marketplace sellers and commerce partners across TikTok Shop and eCommerce advertising. We are looking for a Client Solutions Manager to help eCommerce advertisers grow their business on TikTok.

주요업무

• Own client solutions for eCommerce advertisers, helping clients translate business objectives into effective TikTok commerce and advertising strategies in partnership with Client Partners • Support growth across TikTok Shop and Open Loop Commerce by identifying optimisation opportunities, product adoption gaps and proactive upsell recommendations using data to generate actionable insights that improve client outcomes • Become a trusted expert on TikTok's commerce, advertising and measurement solutions, tailoring recommendations to different client needs, business models and commerce maturity levels • Help clients improve performance across the commerce journey, including traffic generation, product discovery, live shopping, creator-led selling, shoppable content, conversion optimisation and return on ad spend • Collaborate with cross-functional partners and regional teams across sales, product, measurement, creator, operations and commerce teams to solve client challenges and execute growth initiatives • Develop vertical best practices and lighthouse success cases, sharing learnings internally and externally to raise the standard of TikTok commerce campaign success • Surface client feedback and market needs to inform product innovation and improve TikTok's solutions for eCommerce advertisers

자격요건

• Bachelor's degree or above with 4+ years of experience in digital marketing, performance marketing, eCommerce, account management, advertising platforms or digital agencies • Strong ability to interpret campaign and commerce data, identify insights and translate them into clear optimisation actions • Ability to work independently in a fast-moving environment with strong ownership and self-motivation

우대사항

• Account management experience with the ability to manage complex client and stakeholder relationships • Familiarity with commerce analytics, attribution tools, GA, pixel/event tracking, product feeds or related measurement platforms

혜택 및 복지

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