Product Manager AI Agent

소개

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

주요업무

As Product Manager, AI Agent, you will steer Sendbird’s end-to-end AI Agent offering, shaping innovative ways to build agents, devising rigorous methods to test and evaluate them, surfacing metrics that matter to customers, and enabling friction-free human-in-the-loop collaboration. You will listen to customers first-hand and partner closely with GTM teams to turn those needs into revenue-generating reality. • Define and drive the product strategy and roadmap for Sendbird's AI Agent, establishing it as the industry's leading platform for proactive, omnichannel customer engagement. • Translate the strategic vision into concrete business outcomes, owning key metrics for the AI Agent product line, including customer satisfaction (CSAT), agent autonomy/resolution rates, churn reduction, and adoption across our diverse customer segments. • Master the entire AI agent technology stack, from LLM selection and evaluation (e.g., Claude, Solar, Llama2) to RAG pipelines, vector stores, and agentic orchestration frameworks, making informed build-vs-buy decisions that accelerate our roadmap. • Evangelize the AI Agent vision internally to stakeholders and externally to customers, partners, and the developer community, creating a powerful feedback loop that continuously informs the product roadmap. • Set and deliver OKRs across the core AI Agent pillars, from creation and evaluation to customer insights and human collaboration. • Lead 0 ＞ 1 and 1 ＞ n launches, moving fast while upholding a bar-raising product-quality standard. • Continuously raise execution velocity and quality, inventing processes that let us iterate quickly without compromise.

자격요건

• 5+ years of product management experience, with at least 1+ years focused on building and launching AI/ML-powered products (experience with conversational AI, LLMs, or agentic systems is a significant plus). • A strong technical foundation, demonstrated through a relevant degree (e.g., Computer Science, Engineering) or equivalent professional experience working directly with AI/ML engineering and data science teams. • Experience with API-first products, developer platforms, or SaaS platforms. You understand how to build for and market to a developer audience as well as less technical audiences. • Exceptional analytical skills, with experience defining product metrics, running A/B tests, and using data to make informed decisions and drive product growth. • Business-level proficiency in English

우대사항

• Customer-Obsessed. You have a proven track record of building products that customers love. You can effortlessly switch between thinking about the needs of a developer integrating an API, a business user configuring a no-code workflow, and an end-user having a conversation with your agent. • Deeply Technical and Curious.You have hands-on experience with AI/ML products and are comfortable diving deep into technical discussions on topics like RAG, multi-agent systems, and LLM fine-tuning. You understand both the "how" and the "what." • An Outcome-Driven Builder. You have a strong bias for action and a history of shipping high-impact products. You are motivated by moving metrics and solving real-world customer problems, not just by the technology itself. • A Master of Influence and Communication. You excel at cross-functional leadership, building consensus, and communicating complex ideas with clarity and conviction to audiences ranging from engineers to C-level executives.

혜택 및 복지

• 1년뒤부터 행사가능한 실리콘밸리 최고 수준의 스톡옵션 • 플레이스테이션, 자전거, 여행 등 자유롭게 사용할 수 있는 현금성 연간 복지포인트 약 400만원 • 영어회화, 강의 등 자유롭게 수강할 수 있는 어학 지원금 최대 연간 360만원 • 매월 1회 팀 빌딩 비용 지원 • 출퇴근 비용(교통비) 일부 지원 • 선릉 오피스 주차 무료 • 본인, 배우자, 자녀 모두 포함하는 단체보험 지원 • MRI, 유전자검사등을 포함한 1인당 40만원 상당의 건강검진 지원 - 본인 및 가족 1인 • 법정 연차 외 7개의 휴가 추가 지급 (Boost leave, Birthday leave, etc) • 맥북 프로 등 최신 업무 기기 지원 (직무별 특별 지원 옵션) • 스낵, 음료수, 라면이 매일 가득 채워지는 무제한 스낵바 • 12주 유급 출산 휴가 지원 (엄마, 아빠 모두가능) • 기타 경조사 지원 프로그램 등