Technical Support Engineer

소개

CLONIX, founded in 2004, is a specialized software company that develops proprietary backup, security, and data erasure solutions. Based on its in-house disk imaging technology, CLONIX develops and supplies a broad range of solutions, including WinClon, a system backup and recovery solution; DiskClon, a hard drive duplication and erasure solution; as well as digital forensics and permanent data erasure solutions. CLONIX has earned recognition for its technological expertise by providing solutions to major domestic and international enterprises and global storage device manufacturers. With a strong focus on user-friendly product design, the company delivers integrated solutions covering the entire lifecycle, from system implementation to maintenance, that can be easily used even by non-technical users. Building on more than 20 years of accumulated technical expertise and business experience, CLONIX is currently expanding into the development of solutions and kiosks designed specifically for integrated casino resorts. We are looking for a Technical Support Engineer to join us in creating and delivering new services.

주요업무

• Provide technical support for kiosks and kiosk management systems • Respond to on-site incidents and technical issues • Support integration issues between hardware and software • Support on-site installation, maintenance, and operations

자격요건

• 3+ years of experience in technical support, field engineering, or maintenance • Understanding of hardware/software integrated environments • Experience operating and troubleshooting Windows-based systems • Basic knowledge of networking/IP, Serial, and USB devices • No restrictions on overseas business travel • Business-level English communication skills

우대사항

(If you meet any of the following, we encourage you to apply!) • Maintenance experience with kiosks, POS, ATM, or industrial equipment • Experience integrating hardware or external devices • Experience in remote support or customer-facing technical support • Experience with Windows Embedded or service environments • Experience using issue tracking systems such as Jira • Basic Korean communication skills are a plus [Visa Requirement] • Please note: We are unable to provide visa sponsorship for this position. Applicants must already hold a valid visa that permits employment in Korea (e.g., F-2, F-4, F-5, F-6, D-10, etc.).

혜택 및 복지

• 교육/생활 - 자격증취득지원, 교육비 지원, 자기계발비 지원, 창립일행사, 워크샵, 신규 입사자 교육(OJT), 직무능력향상교육, 리더십 강화교육, 도서구입비지원, 저녁식사 제공, 사우회(경조사회), 간식 제공, 식비 지원, 음료제공(차,커피) • 리프레시 - 연차, 하계휴가(3일), 경조휴가제, 반차, 근로자의날 휴무, 포상휴가, 산전 후 휴가, 육아휴직, 남성출산휴가, 보건휴가, 휴양시설 제공 • 급여제도 - 퇴직연금, 인센티브제, 장기근속자 포상, 퇴직금, 연차수당, 자격증수당, 4대 보험 • 지원금/보험 - 건강검진, 각종 경조사 지원, 업무활동비 지급 • 출퇴근 - 기숙사 운영, 야간교통비 지급 • 조직 문화 - 회식강요 없음, 자유복장 • 선물 - 명절선물/귀향비, 매월 팀비 지급