Sales - Store Supervisor, Changwon, Korea
공고 요약
담당업무
매장 매출, 배송, 생산성, 손익 목표 관리
Tesla 제품과 EV 소유 경험에 대한 고객 교육
고객 응대 관찰 및 역할 연습을 통한 팀 코칭
Tesla 판매·배송 프로세스 교육
매장 목표와 연계한 개인 목표 설정 및 데이터 기반 성과 검토
마케팅팀과 지역 행사 및 시장 기회 발굴
전기차 보조금 현황, 주간 이용률, 배송·판매 계획 조율
보조금·예측·운영 리스크 조기 파악 및 대응 계획 수립
고객 이슈 에스컬레이션 처리 및 해결 과정 관리
직원 채용·교육·육성 및 인력 충원
지속적인 피드백과 성과 평가, 핵심 인재 및 승계 계획 수립
시설 상태와 쇼룸 전시를 브랜드 기준에 맞게 유지
자격요건
고객 대면 환경에서 팀을 이끈 경험
채용, 코칭, 팀 성과 창출 경험
강한 코칭 역량과 업무 우선순위 판단력
서면 및 구두 커뮤니케이션 역량
높은 윤리의식과 상업 운영 역량
부서 간 협업과 신뢰 구축 역량
지원 국가의 유효한 운전면허 및 2년 이상 운전 이력
필요한 경우 관련 라이선스 취득 가능
복리후생
자기계발지원
근무환경
리테일 환경에서 저녁 및 주말 근무 가능
마감기한
상시채용
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공고 원문
소개
Tesla's mission is to build a world of amazing abundance. As Store Leader for Changwon, you will own the people, performance, and daily operations of the store — and build a team that helps more customers become Tesla owners. This is a people-leadership role. You will recruit, coach, and develop a high-performing team; set a high bar for customer experience; and use data to run the business.
주요업무
• Own store performance against sales, delivery, productivity, and P&L targets • Coach the team to educate customers on Tesla products and the EV ownership experience • Lead from the floor: role-play, observe customer interactions, and set the standard in every customer-facing moment • Train the team on Tesla sales and delivery processes until they can run them independently • Set individual goals that ladder to store goals, and review performance with data • Partner with Marketing to identify local events and opportunities that increase Tesla's presence in the Changwon market • Align with the Delivery Advisor on government EV subsidy status, weekly utilization, and delivery/sales planning • Flag subsidy, forecast, and operational risks early and put a plan in place before they hit the business • Ensure every employee delivers a Tesla-standard experience in every interaction • Handle escalations quickly, with clear ownership and follow-through • Coach the team to resolve difficult customer issues in the customer's best interest, without compromising Tesla's mission or standards • Recruit, train, and develop employees so the store is fully staffed with people who can perform • Give frequent, constructive feedback; evaluate performance continuously and act on it • Identify high potential talent and succession plan for the needs of the business • Keep facility condition and showroom presentation at brand standard
자격요건
• Bachelor's degree • 5+ years of people-management experience, with a proven record of hiring, coaching, and delivering team results • Experience leading teams in retail, hospitality, operations, tech, or other customer-facing environments • Self-starter with strong coaching skills and the judgment to prioritize what moves the business • Excellent written and verbal communication skills • High integrity in how you lead people and run the commercial operation • Ability to build trust and work as a partner across functions • Ability to work evenings and weekends in a retail environment • Valid driver's license in the country of application, with at least 2 years of driving history and a clean record • Ability to obtain any required licensing, where applicable
혜택 및 복지
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